FAQs

1. What is the estimated delivery time for domestic orders?
Domestic orders within the USA typically arrive within 3 to 5 business days.

2. How long does international shipping take?
International orders generally take 7 to 15 business days to arrive, depending on the destination.

3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website.

4. What is your return policy?
We accept returns within 30 days from the date of delivery. Items must be in their original condition and packaging. Please contact our customer service team at shopinway1@gmail.com to initiate a return and obtain a Return Merchandise Authorization (RMA) number.

5. How do I request a refund?
To request a refund, please follow our return process. Once we receive your returned item, we will process your refund within 5-7 business days. Shipping costs are non-refundable.

6. Can I exchange an item?
Currently, we do not offer exchanges. If you wish to return an item, please follow our return policy and place a new order for the desired product.

7. What should I do if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service team at shopinway1@gmail.com as soon as possible. We will assist you in resolving the issue and arranging for a replacement or refund.

8. How can I contact customer service?
You can reach our customer service team by email at shopinway1@gmail.com. We are here to help with any questions or concerns you may have.

9. Where can I find information about new products and promotions?
To stay updated on our latest products and promotions, sign up for our newsletter on our website or follow us on social media.